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SCCI Group of Companies


The SCCI Group was borne from the merger of two long standing reputable companies in the satellite and aerial industry back in 2007.


The forces of SCC International Ltd (now SCCI Alphatrack Ltd) and Spectrum (Selsdon) Ltd (now Love Digital TV) were joined to become one of the UK’s leading digital TV solution and Fire/Life Safety system providers in all sectors of our industry, offering truly nationwide coverage.


The SCCI Group is built on sound foundations attributable to the supreme strength of our technical expertise.


Our clients have the use of our multi lingual 363 days per year Contact Centre – all staff are trained to deal with first line reporting, package subscription, specialist needs and the vulnerable. Clients can be offered a dedicated telephone number for instant identification.


Take advantage of our own funding solutions offered by SCCI Finance giving from 5 to 20 years finance, releasing important cash flow.


SCCI Group runs an up to date fleet of over 150 vehicles.


150 engineers located throughout London, Surrey, Kent, Cornwall, Leicester, Doncaster, Birmingham and Glasgow giving a complete nationwide coverage and outstanding response times to fault reports.


All engineers are accredited with NVQ Level 2/3, CSCS, Working at Heights, PASMA and IPAF certification as an absolute minimum requirement. All certified training is carried out through the Confederation of Aerial Industries in addition to the invaluable field training given by senior engineers.


SCCI Group is proud to have gained qualification with ISO 9001:2008 Quality Assurance, Exor, Chas, Safe Contractor, CAI Plus, Construction Line, NIC EIC, SSAIB, BSIA, BAFE, BFA, FIA, the SCTE and NACOSS GOLD.


Accreditations

SCCI Alphatrack sets the standard with total quality management and installation. Our many accreditations are a testament to our commitment to be the very best at what we do.


Corporate Social Responsibility (CSR)


Here at SCCI Alphatrack we understand that Corporate Social Responsibility (CSR) is about doing the right thing, behaving responsibly and dealing with suppliers who do the same as we do.


We feel that our constant building on of our reputation as a responsible business sets us apart from our competitors and has a positive impact on how we are perceived by our clients. Some clients don't just prefer to deal with responsible companies they absolutely insist on it.


We constantly look to reduce resource use, waste and emissions to help the environment and save money which only benefits our clients through our ability to reduce our costs. We also like to invest in our local community via sponsorship to local youth football and rugby clubs.


Charities & Local Sponsorship

STARLIGHT – GRANTING WISHES TO TERMINALLY & SERIOUSLY ILL CHILDREN
The SCCI Group board decided in 2012 that Starlight would be our chosen charity. We regularly hold raffles, cake bakes, dress down days, bbqs and fun runs etc to raise as much money as we can for our sponsored children.


We also sponsor local football and rugby teams along with local charities such as PACT, Harlow and St Clare’s Hospice, Epping.


Health & Safety


At SCCI Alphatrack we believe that Health and Safety is important and our team has grown significantly to ensure that we as a responsible employer ensure that everyone at work must be safe from injury or harm.


To show our commitment to Health and Safety we have Mr Robert Wickings, Director Responsible for Safety who has completed the IOSH Managing Safety Course, supported by Mr Andy Holland as the Health and Safety Manager who is NEBOSH Diploma Qualified and belongs to various institutions with many years’ experience in this field.


SCCI Alphatrack belongs to various Health and Safety accreditation bodies including:


  • CHAS
  • EXOR
  • CONSTRUCTION LINE
  • SAFE CONTRACTOR
  • NICEIC
  • BRITISH SAFETY COUNCIL
  • CDM COMPENTENT
  • SSIP WORKSAFE

The Health and Safety Manager is supported by Dennis Watkins, H & S Quality Controller and Rob Poulter, H & S Advisor in the field and office administrators.


We have a leading edge Health & Safety department that assists and advises our operational teams in developing and implementing best practice.


That means not just having sites that operate to the highest safety standards but also implementing a continuous Health & Safety awareness and education programme. This includes all Project Managers attending an IOSH Supervising Safety Course and Senior Management passing a NEBOSH Certification course, this is an ongoing programme that is gaining momentum.


Every employee has a personal training record and takes part in an on-going comprehensive Health & Safety training programme.


All our engineers are First Aid trained.


Our audit systems allows us to make a detailed analysis of both our site-specific and company-wide health and safety performance which allows us to easily identify where improvements may be needed and to help share best practice throughout our group of companies.


Our Quality Promise


What you should expect from SCCI Alphatrack


One set of standards in all that we do
SCCI Alphatrack is committed to ensuring that we deliver consistent customer service excellence across of all our services. We aim for these standards to be applied by our entire field force and back office staff and are fully accountable for this commitment


Our staff’s role in excellent customer service
All of our staff and any sub-contractors that we employ will be customer-focused, courteous, trained, competent and committed to delivering a consistent level of Service Excellence.


We will always greet customers in friendly, courteous and professional manner.


Where our clients have queries, we are committed to resolving them as quickly as possible.


We will communicate in jargon free language and will offer arrangements for those customers who need hearing, visual, interpretation or other specific assistance


Working in occupied premises.......
All of our Field Engineers and Project Managers will wear a uniform and carry branded photographic Identification showing their name, role within SCCI Alphatrack and competency levels.


All of our customer facing staff will be CRB checked.


All of our staff will treat all people fairly, whatever their age, sexual orientation, religious belief, disability, gender or race.


Our Engineers will always ensure that the property they are working in is secure and free from hazards at all times.


All of our staff will be trained to identify vulnerable children and adults and offer special measures that may be required to assist those residents.


Making appointments

We will always try to arrange an appointment in advance.


We will try to be as flexible as possible in providing suitable appointment times.


We will do our utmost to keep all appointments, but where cancellations are unavoidable, we will make contact explaining the reasons for the cancellation giving as much notice as possible


Enquiries into SCCI Alphatrack

During working hours we will endeavour to answer all telephone calls within 5 rings.


Where we have been contacted by email or where messages have been left on our answer-phones, we will respond fully within 24 hours.


Staff will always try to resolve the enquiry at the time of the call. Where a call does need to be passed on, the original member of staff will take ownership for ensuring that the enquiry is dealt with fully by the correct SCCI Alphatrack employee.


Comments and complaints

We take all comments and complaints about our services very seriously and have a commitment to learn from any errors. Complaints will be logged and actioned in line with our Complaints Policy and the complainant will be kept informed at all times of progress. We are proud to say that these incidents are far and few between.


Training


It has been the tradition of SCCI Alphatrack to develop young employees, normally of school leaving age with hands on field job training under the direct supervision of our fully trained engineers, coupled with off-site training initiatives.


The training initiative allows new and existing employees to have technical and safety training through the CAI accredited courses and also includes inductions, new technologies, software, administration and business training.


All SCCI Alphatrack trainees are put on various health and safety courses within their training period from the essential Working Safely at Heights and CSCS Test to First Aid at Work.


SCCI Alphatrack also operate an in house E-Learning Platform for all employees covering:


  • Safety Awareness
  • Workplace Environmental Awareness
  • Height Safety Essentials
  • Manual Handling for Industry
  • UKATA Asbestos Awareness
  • Driving Fatigue Management

TV/Satellite Training


The SCCI Alphatrack engineers have passed the NVQ Level 2 and Level 3 requirements set by the CAI professional body. Level 2 concerns itself with individual receiving systems i.e. installing aerials for TV, radio and satellites and distributing those signals around the domestic building


Level 3 is for the more advanced systems engineers who install distribution systems in commercial buildings or apartment blocks.


All the above training we believe is invaluable to our engineers for their own safety and gives peace of mind to our client base.


Security Engineering Training


Engineers are trained to standards to include:


Door Entry and Access Control Systems Industry Training


• Qualified apprenticeships to Level 2/3 NVQ vocational framework with relevant City and Guilds Electronic Security and Emergency Systems 1853, or relative equivalent qualifications and experience.


Product Training to include

  • KMS
  • Entrtotec
  • ISM
  • GDX
  • BPT
  • Comelit
  • Urmet
  • PAC/Stanley
  • Tyntec

CCTV Industry Training to include:

• Qualified apprenticeships to Level 2/3 NVQ vocational framework with relevant City and Guilds Electronic Security and Emergency Systems 1853, or relative equivalent qualifications and experience.


Product Training

  • Addressable systems Internet Protocol ( WAN/LAN)
  • Conventional systems training ( Stand alone )
  • Dedicated Micros
  • Vista
  • Genie
  • Guitebruck
  • Avignon IP

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