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Careers


Would you like to work for an energetic expanding market leading company? Drive, passion and ambition are the key elements needed to join a great team.


SCCI Alphatrack specialise in Security, Life Safety & TV Media solutions working for some of the largest names in Social Landlords, Home Builders, Government, Hospitality and Broadcasters in the UK



Business Development Manager (IT & Telecoms)


Location: Harlow with extensive UK travel


Salary: Competitive salary & benefits package



Role Overview


The BDM will generate new client leads and new business opportunities focusing on our offering into the Commercial, Private and New Build sectors.



Key Internal Relationships:

  • IT Telecoms Installations Installation team

  • Other Business Managers and Sales & Marketing team

  • Managing Director

  • Clients


Main Purpose:

  • Deliver a Revenue and Gross Margin target from sales of IT & Telecoms infrastructure Products into the Commercial, Private and New Build Sector including but not limited to Builders, Electrical Contractors, M&E Consultants and Architects

  • Meet new business client and contract win KPIs.

  • Work closely with the Marketing team to develop & oversee marketing Strategies aimed at delivering additional Opportunities and ultimately Orders for IT & Telecoms infrastructure products from these sectors.

  • Manage the key New Build / Commercial accounts on a day to day basis to ensure that repeat business and cross product sales opportunities are maximised.

  • Share enhanced level of expertise as required


Key Performance Areas:

  • Proactively undertake lead generation through targeted marketing activity, develop quality contacts with a focus on new client relationships that will deliver our target contract portfolio.

  • Technical Appreciation of all Group products, particularly IT & Telecoms infrastructure, allowing for confident customer conversations and presentations.

  • Development of approved and robust pricing frameworks.

  • Working closely with Technical & Sales support personnel to optimise time spent in front of customers whilst maintaining quality of proposal delivery.

  • Maintenance of all client contact and opportunities through the Group’s CRM system.

  • Presenting the Group and it’s products to corporate customers in the New Build Sector at all levels.

  • Delivery of order packs to Installations (and Service) teams for implementation.

  • Liaison with Installations (and Service team) to ensure ongoing delivery of KPIs to all customers.

  • Ongoing Management Key accounts.

  • Regular reporting of performance against targets.


Must have and continue to have at all times:

  • have a valid right to work in the UK,

  • hold a valid UK driving licence


Customer Service Administrator


Location: Harlow


Salary: Dependent on experience



Role Overview


To provide the first point of contact to our business for our clients. The Administrators have excellent customer service and planning & organisation skills fulfilling the role to a high level particularly in relation to quality standards and client KPI requirements.



Responsibilities:


  • As the first point of contact with our business, responsible for delivering consistently high quality customer service to our clients and directly to residents.

  • To regularly liaise with engineering staff to provide details of scheduled works, job sheets etc.

  • To provide excellent administrative support to the team, including accurate raising of client works orders.

  • To adopt a professional telephone manner at all times within the call centre, remaining calm under pressure and escalating any issues without conflict arising with clients or residents.

  • Responsible for keeping records and service systems in-house databases fully up to date throughout the day so that quality information is always available to the team and to clients; and providing detailed reports

  • To communicate effectively verbally and in writing with team members and external contacts.

  • To be an integral part of the team learning more about the functions and the broader business in order to contribute ideas for continuously developing the way we operate

  • To propose and implement administrative / customer service improvements within the team


Must have and continue to have at all times:

  • have a valid right to work in the UK,

  • hold a valid UK driving licence,

  • successful screening check to NSI Gold standard or as required by the Company.


Lead Engineer (Birmingham)


Location: Birmingham & Surrounding Area


Salary: Excellent Salary & Benefits package upon application



Role Overview


Lead Engineer required to work within our Combined Services department to be responsible for managing and the delivery of Engineering for Fire & Life Safety / Security industry. In particular, Fire Detection & Alarms Systems, Fire Extinguishers * Door Entry, CCTV, Access Control, Warden Call, Gates & Barriers.



Responsibilities:


  • Maximising efficiency and productivity of Engineering population within remit including monitoring first time fix rate; stock control; administration compliance; identifying and addressing training needs; managing performance; providing advice and support.

  • Personal compliance with all defined processes, procedures and policies.

  • Ensuring team have clear direction, feedback and recognition for their activities whilst swiftly addressing any performance issues.

  • Providing leadership, advice and effective communication to direct reports on all policy, procedure or process requirements to minimize non-compliance from point of Employee induction and on an ongoing basis.

  • Ensuring that budgets are met via close working relationship with Engineering team and Contract Manager. Controlling costs to improve service margins and maximise income.

  • Managing Engineer activity to control and reduce lost time (nonproductive hours) – working closely with Business Services Administration to ensure efficient route and resource scheduling.


Must have and continue to have at all times:

  • have a valid right to work in the UK,

  • hold a valid UK driving licence,

  • successful screening check to NSI Gold standard or as required by the Company.


Fire Engineer


Location(s): No Set Location


Salary:Salary & Benefits upon application



Engineers required to work in our Combined Service department to be responsible for the quality delivery of day-to-day Engineering activities in the field including attendance at allocated reactive service calls, planned and preventative maintenance (PPM) works, repairing or reporting faults and effective verbal communications between customers and the HO Administration team.


  • Experience in BS5839 parts 1 & 6 - Service & Maintenance and an understanding of Design and installation (For both Conventional and Addressable Fire alarm systems)

  • Experience in BS5266 Service & Maintenance and an understanding of Design and installation.

  • Experience in BS9991 Service & Maintenance and an understanding of Design and installation.

  • Electrical qualifications as per BS7671; City & Guilds Electrical Installations (Not essential but should be able to prove competency in “safe isolation”)

  • Experience in fault finding diagnostics, with the confidence to carryout initial assessments on unfamiliar systems. (i.e. Door Entry, Access Control, CCTV and Gates & Barriers)

  • FIA certification – desired (modules 1, 4, 5 & ICEL Emergency Lighting)

  • Willing to train and adapt to technological advances

  • Good communication skills with the Office / Managers / Client


Must have and continue to have at all times:

  • have a valid right to work in the UK,

  • hold a valid UK driving licence,

  • successful screening check to NSI Gold standard or as required by the Company.



Feel free to send us your CV even if you don’t see a position available for you right now

Contact HR


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