webenquiries@sccialphatrack.co.uk | 01279 630400

Careers


Would you like to work for an energetic expanding market leading company? Drive, passion and ambition are the key elements needed to join a great team.


SCCI Alphatrack specialise in Security, Life Safety & TV Media solutions working for some of the largest names in Social Landlords, Home Builders, Government, Hospitality and Broadcasters in the UK



Customer Service Administrator


Location: Harlow, Essex


Salary: Salary & Benefits upon application



Seeking a Customer Service Administrator to join our Media Service Team to provide the first point of contact to our business for clients and customers. Our Administrators have excellent customer service, planning and organisation skills, fulfilling the role to a high level and meeting client KPI's.


Main Purpose

  • As the first point of contact for our business, responsible for delivering consistently high quality customer service to our clients and customers (residents).

  • To regularly liaise with engineering staff to provide details of scheduled works, job sheets etc.

  • To provide excellent administrative support to the team, including accurate raising of client works orders.

  • To adopt a professional telephone manner at all times within the department, remaining calm under pressure and escalating any issues without conflict arising.

  • Responsible for keeping records, service systems and in-house databases fully up to date throughout the day, so that quality information is always available to the wider team and to clients.

  • To communicate effectively verbally and in writing with team members and external contacts.

  • To be an integral part of the team learning more about the functions of the department and the broader business in order provide the best client and customer service possible.


Key Skills / Knowledge

  • A previous Customer Service role held in a Call / Contact centre environment preferred.

  • Similar industry experience preferred.

  • Excellent communication skills (verbal and written) especially with remote points of contact and the ability to negotiate and influence effectively.

  • Excellent IT skills including Outlook, Word, Excel (reporting) and database management

  • Ability to keep clam and prioritise.


Role Specifics

  • Working Hours: 40 hours per week, Mon - Fri

  • Participation in Saturday working rota (1/5)

  • A valid right to work in the UK

  • 5 years referencing & successful screening as required by the company

  • All roles are subject to 6 month probation


Trainee Satellite & Aerial Engineer


Location: We welcome applications from those based in Harlow, Essex


Salary: Salary & Benefits upon application



SCCI Alphatrack are recruiting Trainee Engineers required to work in our Service department, supporting the social sector. You should ideally have an interest in the Satellite & Aerial industry or relevant industry experience; on the job training provided.


Summary:

  • Acting as second man

  • Assisting with service and maintenance of domestic TV systems (communal or singular)

  • Learning to find and diagnose faults

  • Supporting Engineer with system repairs

  • Understand how to report works undertaken/further works required

  • Good communication and customer service skills

  • Willing to train and adapt to technological advances

  • Understand and acknowledge PPM / reactive attendance timed KPI’s

  • Eventual progression into role of Junior Engineer


Requirements:

  • Be flexible with regard to working hours

  • Willing to work overtime at short notice

  • To participate in the weekend callout rota


Qualifications & Experience:

  • Mains electrical experience in a previous role would be an advantage

  • Working at Height training will be provided if certificate not already held


Must have and continue to have at all times:

  • A valid right to work in the UK

  • Full valid UK driving licence (must have held for one year minimum)

  • Successful screening check as required by the Company



Feel free to send us your CV even if you don’t see a position available for you right now

Contact HR


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