Hospitality and Tourism
Technology plays an important role in the hospitality and tourism industry. Both customers and businesses can benefit from advances in communication with up to date technology allowing continuous communication and streamlining the guest experience right from reservation to checkout.
The expectation travellers have is somewhat different from those of even a few years ago and the strategic importance to retain customers once you have them is fairly obvious.
Many travellers take some form of mobile communication device with them whilst travelling, whether it is a tablet, laptop or a mobile phone and providing reliable and cost effective connectivity is very important.
Many hotel chains can benefit from a reliable corporate network and a combination of technologies supplied by SCCI Alphatrack. By using SCCI Alphatrack both the International and local communication experience can be a positive one, embracing new technology and providing a superior customer experience.
Customers do tend to judge the whole on one bad experience and one of the major complaints is a lack of Internet connection or bad communications infrastructure or indeed even if the connection proves to be reliable the cost is usually very high. Providing good communication infrastructure should not be judged purely on implementation and running costs but also on customer retention and satisfaction. Four and five star hotels do not want to operate a one star communications system.
Utilising SCCI Alphatrack wireless solutions the establishments can keep customers advised of changes, offers and sponsor location-based advertising. Depending on the type of business the communication may happen via the Internet, text messaging or GPS tagging.
SCCI Alphatrack is always prepared to provide innovative solutions that give our customers reliable and sustainable communication solutions.