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who we are what we can offer you SCCI Alphatrack has over a number of years built a varied portfolio of clients from Local Housing Authorities National Housing groups local managing agents reaching well over 600k residents to commercial clients such as Ladbrokes Paddy Power HM Prison Service financial institutions and large hotel groups. SCCI Alphatrack have developed a large and diverse selection of Service and Maintenance agreements to best suit our clients needs from ad-hoc to short term and long term agreements. Installations are covered by a Complete Service Care Programme Includes 12 month warranty on all parts subject to agreements Dedicated Landlord Help Line Service and Maintenance covered 7 days per week subject to agreements Covers call-outs repairs component replacement Out of Hours OOH service optional Planned preventative maintenance on all systems optional Dedicated Account Manager Service and maintenance provides complete peace of mind safe in the knowledge that any system faults are dealt with rapidly with the aim of minimum downtime. Should a fault arise our experienced Call Centre Staff are on hand to take all relevant information from the client which is entered on to our dedicated fault reporting database. Our teams of fully trained directly employed maintenance engineers are available to carry out extensive regular preventative maintenance checks on the installed systems under a service maintenance agreement which includes signal level tests weather proofing connections security of CCTV door entry panels aerial and dish arrays. Preventative maintenance can avoid any unnecessary service callouts. SCCI Alphatracks service engineers carry the latest fault finding equipment to ensure minimum downtime to residents. Fully stocked vehicles carry a large range of satellite aerial door entry access control warden call fire protection and CCTV components to cover faulty hardware no constant return calls 95 of calls rectified on first visit. Available to our clients is a dedicated customer database providing a full client history on all fault reports and repairs. SCCI Alphatrack provide emergency callout cover 365 days per year on our top tier service level agreement. SCCI Alphatrack engineers all meet stringent HS accreditations and all have passed NVQ Level 2 qualifications as a minimum. The technical expertise held by our engineers is second to none. For our clients peace of mind SCCI Alphatrack carries 10 million public liability insurance. All engineers are fully CRB checked. SCCI Alphatrack operate a fast track service for the elderly and vulnerable who are dependent on their TV viewing and security service. SCCI Alphatrack have the added bonus of large warehouse facilities to enable them to store stock items no waiting for stock delivery of the widely used components. All SCCI Alphatrack service vehicles are fitted with live tracking enabling quick dispatch of the closest engineer to a reported fault. 3 exorACCREDITED COMPANY SP203-1 OHSAS 18001 Registered HealthSafety Management 015 ISO 14001 Registered Environmental Management 015 ISO 9001 Registered Quality Management 015