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additional services Out of Hours Out of hours OOH provides cover outside normal working hours this can ensure total cover 247 365 days per year. This service is available in conjunction with our other service products. The facility to request an OOH service request is free of charge however all call outs via the OOH service are chargeable at a rate relevant to the response time agreed. Preventative Maintenance This offering provides a proactive approach to system maintenance. A pre-arranged regular check would be put in place to carry out a number of system tests to ensure the systems integrity and functionality is maintained. Preventative maintenance will help to diagnose underlying faults before the system integrity is compromised and therefore potentially saving on cost whereby problems are resolved in their infancy. Preventative maintenance checks are carried out as standard if the system is under a service agreement but can be requested for any system if required. Resident Services We are mindful of the diversity of population living within the buildings served by our systems. All of our engineers are specifically trained to deal with vulnerable and diverse resident groups in a sensitive and appropriate manner. As the largest independent provider of digital TV services in the country we are able to provide advice on all digital platforms including Sky TV Freesat Freeview and many other European Asian satellite services. quality assurance SCCI Alphatrack has a Quality Management System in place that meets the requirements of BS EN ISO 90012008 Certificate No 5311 and we are regularly audited by National Quality Assurance Ltd. Our Quality Management System for controlling and checking standards of service to customers quality of workmanship and materials is implemented via written policies working methods procedures controls and monitoring. health safety SCCI Alphatrack has considerable experience of working as a Principle Contractor under CDM Regulations. Close liaison with the CDM Coordinator and Clerk of Works are maintained throughout the project. Lines of communication are established at the outset. All the activities listed are covered by Generic Method StatementsRisk Assessments. All operatives have regular Tool Box Meetings with their Manager Supervisor which again covers all the points listed. Site Specific Method StatementsRisk Assessments are produced for all installation projects. All operatives have undertaken the required HS training in all aspects related to our line of business. Health Safety Responsibilities Our Health Safety Manager is responsible for ensuring that the Companys policies and procedures are implemented on all sites. The Health Safety Manager reviews and updates all Health Safety policies and procedures audits each company site for practical compliance e.g. RIDDOR and COSHH regulations display of HSE posters assists managers with risk assessments advises them on all HS and environmental matters. All SCCI Alphatrack staff work to the requirements of the Companys Safety Handbook and business partners or subcontractors are required to comply with our HS Code of Practice. Let SCCI Alphatrack look after your TV Distribution Network Security requirements to ensure hassle-free TV viewing and reliable security for your residents and seamless service to you our client. 6