webenquiries@sccialphatrack.co.uk | 01279 630400





 Security

 > 

Reactive and Preventative Maintenance



Reactive and Preventative Maintenance


SCCI Alphatrack System Support and Maintenance Services


SCCI Alphatrack's aftercare service provides complete peace of mind. Our clients are safe in the knowledge that any system faults are dealt with rapidly with the aim of minimum down time.


SCCI Alphatrack offer different levels of aftercare agreements to suit your needs from our Basic Service to our Premium Service which guarantees the completion of service fault reports on the same day if the fault is reported by 10.00am.


For clients who require a Rapid Response we can offer a 4 hour response service that includes access to our 24 hour, 7 days a week emergency telephone number to dispatch engineers at any time of the day or night.


SCCI Alphatrack's Service Department maintain over 150,000 multi discipline systems including CCTV, Fire, Door Entry and Access Control systems across the UK.


SCCI Alphatrack's National Service Group division maintains the digital TV systems in Hotels, Corporate Offices, Exhibition Centres, Pubs, Prisons, Supermarkets, Department Stores, Bookmakers Shops, Holiday Villages and Cinemas.


  • Fully stocked vehicles carry a large range of satellite, aerial, CCTV, fire, warden call and electrical components to cover faulty hardware, no constant return calls. 97% of calls rectified on first visit
  • Dedicated client database providing a full client history on all fault reports and repairs
  • Emergency callout cover 365 days per year on our top tier service level agreement.
  • Our engineers all meet stringent H&S accreditations and all have passed NVQ Level 2 qualifications as a minimum plus Electrical 17th Edition qualifications.
  • £10 million public liability insurance.
  • Engineers are fully DBS checked and are security cleared for areas such as embassies, HM Prisons, Ministry of Justice and the Royal Households
  • Fast track service for the elderly and vulnerable who are dependent on their TV viewing and security systems
  • Large warehouse facilities to enable them to store stock items, no waiting for stock delivery of the widely used components.
  • All service vehicles are fitted with live tracking, enabling quick dispatch of the closest engineer to a reported fault
  • Our Call Centre operates 24/7, 365 days a year and is dedicated to fault reporting. Electronic callboards are in operation to ensure the smooth handling of all incoming calls. Multi lingual staff are also available

Training


Security Engineering Training
Engineers are trained to standards to include:


Door Entry and Access Control Systems Industry Training


  • Qualified apprenticeships to Level 2/3 NVQ vocational framework with relevant City and Guilds Electronic Security and Emergency Systems 1853, or relative equivalent qualifications and experience.

Product Training to include


  • KMS
  • Entrtotec
  • ISM
  • GDX
  • BPT
  • Comelit
  • Urmet
  • PAC/Stanley
  • Tyntec

CCTV Industry Training to include:


  • Qualified apprenticeships to Level 2/3 NVQ vocational framework with relevant City and Guilds Electronic Security and Emergency Systems 1853, or relative equivalent qualifications and experience.

Product Training


  • Addressable systems Internet Protocol ( WAN/LAN)
  • Conventional systems training ( Stand alone )
  • Dedicated Micros
  • Vista
  • Genie
  • Guitebruck
  • Avignon IP

.

© 2016 SCCI Alphatrack | Terms and Conditions | Privacy Policy

.

Download your FREE e-book



Download Your Free TV & Media services guide



Download Guide