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Satellite and Digital TV System Installation and Support

SCCI Alphatrack Ltd offers a comprehensive digital Satellite, TV, IPTV and HDTV system installation and support service for commercial customers

Digital TV System Solutions

  • TV aerial and satellite antenna installation
  • Fibre TV Radio distribution
  • Digital IRS Systems
  • HDMI High Definition TV distribution
  • IPTV (Video over IP) distribution
  • Event Cinema
  • AV over CAT5/6
  • HD base IP
  • TV screen supply and installation (LED/ LCD Screens& projectors)
  • Digital SKY, BT Sport, Freeview, Free to Air and HD TV systems

Digital TV Systems Support

SCCI Alphatrack’s Customer Support Helpdesk takes initial service calls and completes first line diagnostic checks. Service calls are managed by the SCCI Alphatrack Call Management System that allows for the tracking of the call from receipt to conclusion. Where required, customers are given Web access to the system interface to view the progress of their service calls. The system also provides full statistics of on-site performance against the service level agreement (SLA).

Digital TV Maintenance Services

  • Customer Service Helpdesk, available 24hrs, 7 days a week, 365 days a year
  • National on-site support, maintenance and repair from our dedicated engineers
  • Ad-hoc or contract support
  • Planned preventative maintenance
  • Guaranteed response and fix times
  • Web enabled Call Management System with customer access
  • Technical Support Helpdesk

Digital TV System Service Support Levels Response Time

  • Level 1: 4 hr response
  • Level 2: 8 hr response
  • Level 3: Next day response
  • Level 4: 3 day response
  • Level 5: Customer Service Plan to suit your needs.
  • Customers can place service calls 24/7, 365 days a year
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